Hawthorn Suites scoops service excellence award
Earns its first “Count On Me” recognition from Wyndham Hotel Group
DUBAI, United Arab Emirates (September 14, 2014) – Hawthorn Suites by Wyndham won its first “Count On Me” service excellence award from Wyndham Hotel Group. The property earned the recognition for successfully establishing top-quality service culture and philosophy, with its guests and among its associates.
Hawthorn Suites stood out among the properties under Wyndham Hotel Group, in delivering the core principles of the group’s “Count On Me” service. With a special committee headed by Front Office Manager Mustafa Hassan, the hotel organized a Service Culture Week where the employees were given a week-long training to increase awareness and incorporate the culture to the day to day operations and interaction with the guests.
Wael El Behi, General Manager, Hawthorn Suites by Wyndham, commented: “I would like to commend my team for their dedication, cooperation, and consistent efforts. We opened less than a year ago and bagging this award means a lot to us. The “Count On Me” model guides and develops our associates by providing them with the right challenges and opportunities which will aid in their growth. Keeping our associates engaged and motivated is important in building a strong service culture in our hotel, as these values will strongly reflect on the quality of service that we provide to our guests.”
Wyndham’s “Count On Me” service culture is made up of three key components namely: to be responsive to needs by being compassionate, empowered and dependable; to be respectful in every way by being courteous, engage and inclusive; and to deliver a great experience by being hospitable, prepared, and providing personalized service which will exceed the guests’ expectations.